Privacy Notice

Last Updated: 02 October 2024

This Privacy Notice explains how Jiao Ltd (“we,” “our,” or “us”) processes information about visitors to our website Jiao.life. We recommend that you read this statement carefully.

Who We Are

At Jiao Ltd, we are here to guide you through the world of assistive technology (AT). As experienced occupational therapists, we offer expert witness services, tailored clinical assessments, training, and consultancy for individuals, families, professionals, schools, and organisations. Our mission is to empower individuals with disabilities to live full, independent lives for today’s and tomorrow’s world through innovative assistive technology, expert advice, and compassionate input.

What This Privacy Notice Covers

This Privacy Notice outlines how we collect, use, and share information about visitors to our website. It also informs you about your rights regarding your personal data.

Information We Collect About Visitors

We collect information about visitors to our website through various means:

Information You Provide:
- Contact Information: When you fill out a contact form, subscribe to our newsletter, or leave comments, we collect your name, email address, and any other information you choose to provide.
- Order Information: When you purchase products or services, we collect information needed to process your order, including your billing and shipping address and payment details.
Information We Automatically Collect:
- Technical Data: We collect information about your device, including IP address, browser type, and operating system.
- Usage Data: We track interactions with our website, such as pages viewed and time spent on the site.
- Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. For more information, please see our Cookie Policy below.

How We Use Your Information

We use the information we collect to:

Provide and manage our services, including innovative AT solutions that enhance accessibility and improve quality of life.
Communicate with you regarding your inquiries and orders.
Improve our website and services based on user feedback and analytics.
Send you promotional materials if you have opted in to receive them.

Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. Specifically:

General Data: Retained until the service is terminated.
Clinical Data: Retained for a minimum of 8 years after the last consultation or until the individual is 25 years old (whichever is longer) for those under 18.
Account Information: Retained until you request deletion or your account is inactive.

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. We ensure that these parties adhere to applicable data protection laws.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities.

Your Rights

You have the following rights regarding your personal data:

Right of Access: Request copies of your personal data.
Right to Rectification: Request correction of any inaccurate data.
Right to Erasure: Request deletion of your personal data, subject to certain conditions.
Right to Withdraw Consent: Withdraw your consent for processing at any time where we rely on consent as a basis for processing.

To exercise these rights, please contact us at:

Contact Us

For questions about this Privacy Notice or our data practices, please contact us:

Jiao Ltd
9 Lime Tree Place
St Albans, AL1 3BD