General Terms of Engagement and Fees

This document sets out the terms on which Jiao Ltd undertakes work for its clients.

Scope of Clinical Services
Jiao Ltd offers:

Occupational therapy assessments
Assistive technology consultations
Online and in-person training sessions

INSTRUCTIONS

It is vital that you provide us with all relevant information to enable us to carry out our work in your best interests and that you notify us of any changes to that information.

You have the right of access under data protection legislation to the personal data that we hold about you. We are registered with the Information Commissioners Office (ICO) and comply with the Data Protection Act 2018 (UK Gov). We use the information you provide primarily for the provision of therapy services to you. Our use of the data you provide is subject to your instructions, the Data Protection Act and our duty of confidentiality. As part of this contract Jiao ltd recognise that they are a data processor and will therefore comply with the necessary regulations in respect of the management, storage and disposal and sharing of client data.

On occasion we may use and include details of clients and the service we have provided for our publicity or marketing material. No details of your identity or data will be revealed without your prior consent.

DATA RETENTION

Client records will be retained for a minimum of 8 years after the last contact. For children, records will be retained until the child’s 25th birthday or 8 years after the last contact, whichever is longer.
Financial records will be retained for 6 years from the end of the financial year in which the transaction took place.
Personnel records will be retained for 6 years after the employment has ended.
Complaints records will be retained for 10 years after the resolution of the complaint.

FEES (Reviewed September 2025)

(Prices valid for 2025–2026. Please contact me to discuss your specific requirements or for a tailored quote. Discounts may be available for block bookings or ongoing repeat work.)

Our pricing is determined by the amount of time required to complete your project. We provide estimates for the hours needed, and if we finish sooner, we will adjust the final price accordingly. However, if the work takes longer than the estimated hours, we will charge you based on the maximum time outlined in the estimate.

Service	Rate	Details
Consultancy/Clinical	£120 per hour	Charged for assessment, intervention, or advice.
Consultancy Day Rate	£600 per day	Up to 8 hours, includes travel time. Expenses (mileage, parking, etc.) charged at cost.
Full-Day Training	£950 per day	Up to 8 hours, includes travel time. Expenses charged at cost.
Half-Day Training	£450 per half-day	Up to 4 hours, includes travel time. Expenses charged at cost.

Estimate of regular services
Initial AT Assessment with report/recommendations	15 hrs
Block of 6 therapy sessions – including admin	9 hrs
Review documents and attending meeting	6 hrs
Virtual Meeting / support	1 hrs

Please note that we reserve the right to change our pricing anytime, but we will notify you beforehand.

In addition to our fees, any payments to third parties (disbursements) will be charged separately. We will inform you of any significant disbursements, which will be charged at cost.

TRAVEL

All travel arrangements must be agreed upon in advance.

Mileage charged at 60p per mile, with travel time charged at 50% of the hourly rate. Any congestion charge, parking, public transport is charged fully to client.

PAYMENT

We require full payment of services within 7 days of the invoice date. In the event of late payment Jiao Ltd reserves the right to apply a late payment admin fee of £30, with an additional statutory interest at a rate of 8% per annum above the Bank of England base rate, calculated from the invoice date until payment is received.

We reserve the right to suspend services until payment is received. Recourses to small claims courts is made unpaid services exceeding 6 months from their due date.

Payment methods: Please provide a purchase order number of reference for our invoicing system. Payment can be made by Bank Transfer or Cheque.

CANCELLATION

Cancellations must be made as soon as possible before the scheduled appointment. Cancellations of 48 hours or less will incur a 100% charge for the booked service.

AMENDMENTS TO TERMS

Jiao Ltd reserves the right to update or modify these terms of engagement at any time. Any changes will be posted on this web page and will be effective immediately upon posting. We will notify you of any significant changes via email. By continuing to use our services after such changes, you agree to be bound by the updated terms. If you have any questions or concerns about the changes, please contact us.

TERMINATION

Either party may terminate this agreement or a letter of engagement with 30 days’ written notice. Immediate termination may occur in cases of gross incompetence or breach of contract.

RESPONSE TIMES

We are committed to replying to our clients within 48 hours of receiving communication. When email is used please ensure you use the correct address and be aware confidentiality of emails cannot be guaranteed. We therefore anonymise (use initials or pseudonym) personal information in email communications and advise clients to do likewise.

PROFESSIONAL

All our therapists are registered with the Health and Care Professions Council and have professional indemnity insurance.

COMPLAINTS

If you are unhappy with our service or would like to make a complaint then please contact Luke Thompson (admin@jiao.life). We request that you put your comments or complaints in writing and indicate the action you would like to be taken. Serious complaints regarding practitioners fitness to practice can be submitted directly to the Health and Care Professions Council: https://www.hcpc-uk.org/concerns/raising-concerns/